Política de Privacidad

Privacy Policy

Effective Date: February 12, 2026

This Privacy Policy explains how EasyAgent (the "Application"), provided by Drecom (the "Service Provider"), collects, uses, and shares information when you use our mobile app and related services.

By using EasyAgent, you acknowledge this Privacy Policy.

1) Information We Collect

a) Account and business profile information

  • Email address (used for sign-in and account management)
  • Company name and business sector
  • Subscription/tier status

b) Calling and messaging information

  • Phone numbers used for inbound/outbound calls
  • Call metadata (time, duration, status, direction)
  • Call recordings, transcripts, and AI call analysis
  • SMS/message content and metadata sent or received through your connected numbers

c) Appointment and CRM-style information

  • Appointment details (date/time, title, notes)
  • Client information you provide (name, phone, email)
  • Contacts you create in the app

d) Device and technical information

  • Device model, OS version, app version, IP address
  • App usage and diagnostics data
  • Push notification token and device identifiers used for notifications

e) Optional permissions and related data

  • Microphone: Required to place/handle voice calls
  • Notifications: Used to deliver call, message, and appointment alerts
  • Contacts (optional): Used to read/add/edit your device contacts when you choose those features
  • Tracking permission on iOS (ATT): Requested before enabling advertising/tracking features (where applicable)

EasyAgent does not collect precise GPS location for core functionality.

2) Legal Bases for Processing (where applicable)

Depending on your location, we process personal information based on one or more of the following:

  • Performance of a contract (to provide the service you request)
  • Legitimate interests (security, fraud prevention, product improvement)
  • Consent (for optional permissions/features where required)
  • Legal obligations (compliance with applicable laws)

3) How We Use Information

We use your information to:

  • Provide AI voice agent, telephony, SMS, and appointment features
  • Authenticate your account and secure access
  • Operate subscriptions and entitlement checks
  • Send service notifications and account communications
  • Improve performance, reliability, and user experience
  • Detect abuse, fraud, and security issues
  • Comply with legal obligations

4) Third-Party Services

EasyAgent relies on third-party providers to deliver core features. These providers may process data on our behalf:

  • Twilio (voice/SMS infrastructure)
  • Retell.ai (AI call handling/transcription)
  • RevenueCat (subscription management)
  • Apple App Store / Google Play (distribution and in-app billing)
  • Expo services (notifications, updates, app infrastructure)
  • Facebook SDK / Meta (analytics/attribution, where enabled)

Each provider has its own privacy terms.

5) Sharing and Disclosure

We may share information:

  • With service providers supporting app operations
  • If required by law, legal process, or lawful request
  • To protect rights, safety, security, and prevent fraud/abuse
  • In a merger, acquisition, or business transfer (with appropriate safeguards)

We do not sell your personal information.

6) Data Retention

We retain data as long as needed to provide the service, meet legal obligations, resolve disputes, and enforce agreements. Retention length depends on data type, account status, and legal requirements.

When deletion is requested, we will delete or anonymize personal information unless retention is required for legal, accounting, anti-fraud, or dispute-resolution purposes.

7) Security

We use reasonable administrative, technical, and organizational measures to protect personal information, including secured transport and authenticated access controls. No method of storage or transmission is 100% secure.

8) Children's Privacy

EasyAgent is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

9) International Transfers

Your information may be processed in countries other than your own, where data protection laws may differ.

10) Your Choices and Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict certain processing of your personal information. You may also:

  • Revoke device permissions in system settings
  • Disable notifications in device settings
  • Stop use by uninstalling the app

If you are located in a region with specific privacy rights (for example, EEA/UK/Switzerland or certain U.S. states), you may also have rights to data portability, objection, or appeal of privacy decisions, subject to legal exceptions.

11) Data Deletion Requests

To request account or data deletion, contact us from your account email at the address below. We may verify your request before processing.

12) Changes to This Policy

We may update this Privacy Policy periodically. Updates are effective when posted with a revised effective date.

13) Contact

For privacy questions or requests:

  • Email: drecom.projects@gmail.com

This Privacy Policy was last updated on February 12, 2026.